When you use our services, we may collect the following information:
1. Personal identity information: name, mobile number, WeChat ID, email, etc., used for booking confirmation and contact.
2. Trip information: date and time, pickup/drop-off locations, number of passengers, flight number (for airport transfers), etc., used to arrange vehicles and drivers.
3. Corporate client information: company name, unified social credit code, invoicing details, corporate account, etc., used for contracting and invoicing.
4. Trip location information: during service, drivers may access your pickup/drop-off locations and route details.
5. Payment information: payment method, transaction amount, invoice title, etc., used for billing.
Under the Personal Information Protection Law of the PRC, your route, geolocation and ID number constitute sensitive personal information. We collect and use them only to the extent necessary to provide specific services, with strict safeguards, and obtain your separate consent before collection.
The information we collect is used solely for the following purposes:
1. To provide car rental services, including order processing, driver dispatch and trip confirmation.
2. To send service-related notifications such as order confirmations, trip reminders and follow-ups.
3. To issue invoices and perform financial accounting.
4. To handle customer complaints, disputes and after-sales issues.
5. To statistically analyze and improve service quality. Information used for analytics has been anonymized and cannot identify any individual.
1. We do not sell your personal information to any third party.
2. We may entrust third parties to process or share your information in the following cases: (a) the driver assigned to your vehicle (accessing trip information); (b) partnered payment providers (processing payment transactions); (c) invoicing system providers (issuing e-invoices). All such third parties sign confidentiality agreements and may use your information only within authorized scope.
3. We may provide your information under law in the following circumstances: (a) lawful requests from government or judicial authorities; (b) protecting your or others' vital interests such as life and property; (c) other circumstances stipulated by laws and regulations.
1. We protect your personal information with industry-standard technical measures (including SSL/TLS encrypted transmission, access control and log auditing) and management measures (employee confidentiality agreements, tiered permissions and data minimization).
2. In the event of a personal information security incident (such as data breach or loss), we will promptly inform you of the basic facts, possible impact and measures taken or to be taken, and report to the competent authority as required by law.
1. Your personal information is stored on servers within the People's Republic of China.
2. Information is retained for the duration of the service relationship and the period required by law (such as financial records). Beyond that period it is deleted or anonymized.
3. The Company does not transfer your personal information overseas. If future operations involve cross-border transfer, we will obtain your separate consent as required by law.
Under the Personal Information Protection Law, you have the following rights:
1. Right of access: you may access the personal information we hold about you.
2. Right to rectification: you may request correction of inaccurate or incomplete information.
3. Right to erasure: you may request deletion under statutory circumstances.
4. Right to withdraw consent: you may withdraw previously given consent, without affecting processing already carried out before withdrawal.
5. Right to account cancellation: if you have a registered account with us, you may apply to cancel it.
6. Right to complain: if you believe we have infringed your personal information rights, you may complain to the regulator.
To exercise these rights, contact us (see Section 8 for details). We will respond within 15 business days.
Our services are primarily for businesses and adults. Where minors are passengers, their guardians must provide necessary information and consent. We collect and use personal information of minors under 14 only with explicit guardian consent.
This website may use cookies and similar browser technologies to enhance user experience and measure traffic. Cookies do not contain personally identifiable information. You may disable cookies in your browser settings, though this may affect some functionality.
We may update this privacy policy from time to time. Material changes will be announced via website notices or SMS. Updated versions take effect on the date of publication.
For any questions, suggestions or complaints about this policy or personal information processing, contact:
Phone: 133-7002-5039
Email: yingshangcar@163.com
Address: No. 1468 Laiyin Road, Shanghai
We will respond with the outcome within 15 business days of receiving your request.