Attentive Service · Worry-free After-sales
End-to-end follow-up and complete after-sales protection for a worry-free experience.
End-to-End Follow-up
From the moment you inquire, a dedicated advisor is assigned to follow your needs end-to-end, ensuring every step runs smoothly.
Needs Discovery
Understand your requirements in detail
Customized Plan
Tailor a transport solution for you
Booking Confirmation
Sign the contract and confirm details
Service Delivery
Punctual, quality service
After-sales Follow-up
Satisfaction survey and improvement
Key note: Our advisor confirms details 1 day before, tracks service in real time on the day, and follows up within 24 hours after — ensuring every journey goes smoothly.
Attentive Service Details
We attend to every detail, committed to exceeding your expectations.
24-Hour Response
Hotline available around the clock; urgent needs answered within 30 minutes.
Flexible Changes
Plans changed? Notify us in advance to adjust time or vehicle free of charge.
Emergency Support
Breakdown or accident? A backup vehicle is dispatched within 2 hours.
Trip Reports
Corporate clients get monthly reports with trip stats and cost analysis.
Member Benefits
Members enjoy points, birthday perks and priority booking.
Dedicated Advisor
Key accounts get a dedicated advisor for one-on-one, fast response.
After-sales Guarantee
Complete after-sales service is our solemn commitment — every issue resolved promptly and effectively.
Six After-sales Guarantees
Satisfaction Guarantee
Not satisfied? Request re-service or a fee reduction.
Fast Complaint Handling
Response within 24 hours, solution within 72 hours.
Loss Compensation
Losses caused by us are compensated per contract.
Privacy Protection
Client information strictly protected, never disclosed.
Invoice Guarantee
Official VAT invoices, with e-invoice support.
Long-term Follow-up
Client files with regular follow-ups for continuous improvement.
Complaints & Suggestions
We value every client's feedback — your input drives our improvement.
- Hotline: 133-7002-5039 (24 hours)
- Complaint email: tousu@vvipzuche.com
- Online feedback: website message board or WeChat official account
- Resolution: general issues within 24 hours; complex issues within 72 hours
- Rewards: constructive feedback earns rental discount vouchers
Client Satisfaction
Client satisfaction is our priority. Here is our recent data:
- Overall satisfaction: 98.5%
- On-time arrival rate: 99.2%
- Service attitude rating: 97.8%
- Vehicle cleanliness rating: 98.1%
- Issue resolution satisfaction: 96.5%
Attentive Service, for Your Satisfaction
YINGSHANG Car Rental — making every journey a pleasant experience.
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