Shanghai Yingshang Car Rental Co., Ltd. ("the Company") provides chauffeur-driven car rental services for business MPVs, minibuses and coaches. Services include but are not limited to corporate shuttle commuting, conference and exhibition transport, airport transfers, tour charters, wedding cars, cross-city charters and event transport.
1. Customers may submit requests by phone (133-7002-5039), WeChat or the online form, providing the date and time, pickup/drop-off locations, number of passengers, vehicle preference and any special requirements.
2. Upon receiving the request, the Company issues a written quotation or electronic contract; the order takes effect upon the customer's written confirmation (including WeChat/email confirmation).
3. We recommend booking at least 24 hours in advance. Last-minute requests are arranged subject to vehicle and driver availability; the Company does not guarantee that last-minute orders can always be fulfilled.
4. For changes to time, route or vehicle after the order takes effect, the customer should notify the Company at least 4 hours before departure; the Company will make best efforts to accommodate. Any resulting cost changes will be calculated separately.
1. Rental fees generally include vehicle rental, driver service fee, fuel, tolls and parking, with the specific breakdown per the quotation or contract.
2. Overtime fee: time beyond the agreed period is charged per hour by vehicle type; any portion under one hour is billed as one hour.
3. Excess mileage fee: distance beyond the agreed mileage is charged per kilometer by vehicle type.
4. Payment methods: bank transfer, WeChat Pay, Alipay, corporate transfer. New customers must prepay a deposit of no less than 50% of the total; long-term corporate clients may settle monthly.
5. Invoices: after the trip, a VAT general invoice or VAT special invoice (general taxpayer) can be issued, with the invoice item "car rental service fee".
1. Cancellation more than 48 hours before departure: full refund of deposit.
2. Cancellation 24–48 hours before departure: refund 70% of deposit.
3. Cancellation 12–24 hours before departure: refund 50% of deposit.
4. Cancellation within 12 hours of departure: deposit is non-refundable.
5. If force majeure (natural disasters, government restrictions, major epidemics, etc.) prevents fulfillment, both parties will negotiate a refund or rescheduling without mutual breach liability.
1. All Company operating vehicles carry compulsory traffic insurance, commercial third-party liability insurance (no less than RMB 1 million), vehicle damage insurance and passenger liability insurance.
2. In the event of a traffic accident during use, the driver must immediately call the police and notify the Company. Losses within insurance coverage are borne by the insurer; losses beyond coverage are allocated by liability: those caused by driver fault are borne by the Company; those caused by third parties are pursued by the Company on the customer's behalf.
3. Fines, points and accident losses caused by the customer requesting the driver to violate traffic laws (speeding, running red lights, illegal parking, etc.) are borne by the customer.
4. We recommend customers purchase personal accident or travel insurance for broader coverage.
1. All Company drivers hold valid driving licenses for the corresponding vehicle class and have passed background checks and safe-driving training.
2. Drivers must obey traffic laws, keep vehicles clean, dress properly, serve courteously, and never drive fatigued or under the influence of alcohol.
3. Customers may not request overloading, speeding or parking in restricted zones. Drivers may refuse any request that violates traffic laws.
4. For continuous service exceeding 4 hours, the driver is entitled to statutory rest breaks.
1. Customers must truthfully provide the number of passengers, amount of luggage, route and special needs. The Company is not liable for vehicle mismatch or delays caused by inaccurate information.
2. Smoking, carrying flammable/explosive or prohibited items, and engaging in illegal activities are prohibited in the vehicle.
3. Damage or heavy soiling of the vehicle interior caused by the customer (e.g. vomiting, spilled drinks) is charged to the customer for cleaning or repair.
4. Customers must arrive at the pickup location on time. Waiting time due to customer lateness is counted as service time. Complimentary waiting is 30 minutes (60 minutes after actual flight arrival for airport pickups).
1. Ensure vehicles are in good condition, fully licensed (registration, operating qualifications, etc.), properly insured and regularly maintained.
2. Ensure drivers hold valid licenses, know the routes, dress per regulations and arrive on time.
3. If a mechanical breakdown prevents continuing the trip, the Company will arrange a replacement vehicle of equal or higher class within 2 hours. If unavailable, the remaining trip fee will be refunded and the Company will help arrange alternative transport.
4. If the order cannot be fulfilled due to Company fault (undeclared breakdown, driver lateness over 30 minutes without cause, etc.), the Company will refund in full and compensate 20% of the order amount as penalty.
The Company may unilaterally terminate service without refund if any of the following occurs: (1) the customer requests illegal activity; (2) a passenger engages in serious misconduct that persists after warnings; (3) weather or road conditions endanger personal safety; (4) the customer materially breaches these terms and fails to rectify within a reasonable period.
1. These terms are governed by the laws of the People's Republic of China (excluding Hong Kong, Macau and Taiwan).
2. Disputes shall first be resolved through friendly negotiation; failing that, either party may file suit in the competent court at the Company's domicile.
3. If any provision is held invalid or unenforceable, the remaining provisions remain in full force.