YINGSHANG standard booking process & notes
Submit your needs via website form, phone or WeChat: date, time, route, passenger count, vehicle preference
An advisor replies within 30 minutes, matching a suitable vehicle and providing a written quotation
After confirming the plan, sign an electronic or written contract and pay the deposit (usually 50%)
Vehicles are dispatched on time at the agreed place; the driver contacts you in advance and shares real-time location
After the trip, verify the cost breakdown, pay the balance and receive an official invoice
1. Base billing: charged by vehicle type, days or trip, including vehicle rental, driver service fee and fuel.
2. Overtime fee: for time beyond agreement, charged by vehicle type; less than 1 hour counts as 1 hour.
3. Extra-mileage fee: for mileage beyond the base amount, charged by vehicle type.
4. Additional fees: tolls, parking, intercity overnight lodging allowance, reimbursed at cost or per contract.
5. Holidays: prices may rise 10%-30% during statutory holidays, subject to the quotation.
| Cancellation Timing | Refund Rate | Notes |
|---|---|---|
| More than 48 hours before use | Full refund | 100% deposit refund |
| 24-48 hours before use | 70% refund | 30% deducted as handling fee |
| 12-24 hours before use | 50% refund | 50% deducted as penalty |
| Within 12 hours before use | No refund | Dispatch costs for personnel and vehicle already incurred cannot be recovered |
| Force Majeure | Full refund | Natural disasters, government control, major epidemics, etc. |
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