How to Book

YINGSHANG standard booking process & notes

1. Booking Process

Submit your needs via website form, phone or WeChat: date, time, route, passenger count, vehicle preference

An advisor replies within 30 minutes, matching a suitable vehicle and providing a written quotation

After confirming the plan, sign an electronic or written contract and pay the deposit (usually 50%)

Vehicles are dispatched on time at the agreed place; the driver contacts you in advance and shares real-time location

After the trip, verify the cost breakdown, pay the balance and receive an official invoice

1. Base billing: charged by vehicle type, days or trip, including vehicle rental, driver service fee and fuel.

2. Overtime fee: for time beyond agreement, charged by vehicle type; less than 1 hour counts as 1 hour.

3. Extra-mileage fee: for mileage beyond the base amount, charged by vehicle type.

4. Additional fees: tolls, parking, intercity overnight lodging allowance, reimbursed at cost or per contract.

5. Holidays: prices may rise 10%-30% during statutory holidays, subject to the quotation.

Cancellation Timing	Refund Rate	Notes
More than 48 hours before use	Full refund	full deposit refund
24-48 hours before use	70% refund	30% deducted as handling fee
12-24 hours before use	50% refund	50% deducted as penalty
Within 12 hours before use	No refund	Dispatch costs for personnel and vehicle already incurred cannot be recovered
Force Majeure	Full refund	Natural disasters, government control, major epidemics, etc.

Please book at least 24 hours in advance; same-day rentals depend on vehicle availability
For airport transfers, provide the exact flight number so the driver can track the flight status
Free waiting time: 30 minutes for city pickups, 60 minutes after flight arrival for airport pickups
No smoking on board; please keep the vehicle clean
If your itinerary changes, notify us as early as possible so we can adjust in time
Keep valuables with you; the company is not liable for items left in the vehicle