Documents & Process

1. Booking Process

For a reliable business travel experience, we recommend following the standard process below:

Step 1: Submit Your Request

Submit your request by phone (133-7002-5039), online form or WeChat. Please provide as much of the following information as possible for a quick quote:

• Rental date, estimated departure and return time
• Pickup location and destination (note any multi-leg trips)
• Number of passengers (excluding the driver seat)
• Vehicle preference or special needs (e.g. business reception, extra luggage, wheelchair access)

Step 2: Plan Confirmation & Quote

After receiving your request, an advisor usually matches a vehicle within 30 minutes and sends a written quote (via WeChat/email/quotation sheet). The plan includes: recommended vehicle and seat count, daily/total cost estimate, included mileage and duration, overtime/extra-mileage rates, driver arrangement and other details.

Step 3: Sign Contract & Pay Deposit

After both parties confirm the plan, an electronic or written contract is signed. The contract specifies the vehicle, rental time, route, fee details, liability for breach and other terms. A deposit (usually 50% of the total) is then paid; new clients may pay by bank transfer, WeChat Pay, Alipay or corporate transfer.

Step 4: Vehicle Dispatch

On the rental day, the driver arrives at the agreed location 30 minutes early and confirms the exact spot by phone or WeChat. All vehicles complete routine checks (condition, cleanliness, fuel/battery) before departure. If you need to track the vehicle in real time, ask the driver to share location.

Step 5: Trip Completion & Settlement

After the trip, verify actual duration and mileage with the driver, then pay the balance. We will issue an official invoice (VAT general or special invoice). Feel free to give feedback to customer service at any time.

2. Required Documents

Documents required vary by client type. Below are the standard requirements for each category:

Corporate & Institutional Clients

Individual Clients

Foreign Nationals

3. Booking & Cancellation Rules

Booking Timing

• We recommend booking at least 24 hours in advance to ensure sufficient time to arrange vehicle and driver
• During holidays and major exhibitions, book 3-7 days ahead as premium vehicles are in high demand
• Same-day rentals depend on vehicle availability and are not guaranteed

Change Rules

• For trip changes (time, route, vehicle, etc.), notify us 4 hours before use and we will make every effort to accommodate
• Additional days or mileage are charged at the contract rate
• Reduced days or mileage are refunded per the cancellation rules below

Cancellation & Refund

4. Billing Rules

All fees are stated in the contract with no hidden charges:

• Base fee:Includes vehicle rental (daily or per-trip), driver service fee and fuel; see Pricing
• Overtime fee:For time beyond the agreed amount, charged per hour by vehicle type; less than 1 hour counts as 1 hour
• Extra-mileage fee:For mileage beyond the base amount, charged per km by vehicle type
• Tolls & parking:Settled at actual cost, or lump-sum as agreed in contract
• Driver lodging allowance:For multi-day intercity trips, driver lodging is reimbursed at actual cost
• Statutory holidays:Prices may rise during Chinese New Year; subject to the quotation and contract
• Invoice:A VAT general or special invoice can be issued after the trip, itemized as "car rental service fee"

5. Passenger Guidelines

For your safety and comfort, please note the following:

• Arrive at the pickup point at the contract time; free waiting is 30 minutes in the city and 60 minutes after flight arrival for airport pickups
• No smoking, flammable/explosive dangerous goods or other prohibited items on board
• Take care of the vehicle interior; damages caused by passengers are charged at cost
• Keep valuables with you; the company is not liable for items left in the vehicle
• Fasten seat belts while moving and cooperate with the driver's safety requirements
• The driver may refuse overload, speeding or other requests violating traffic laws
• For special needs (child safety seat, accessibility facilities, in-car WiFi, etc.), please mentiontion when booking

6. Insurance & Safety

All vehicles used for business travel are insured as follows to ensure your safety:

• Compulsory Insurance (statutory)
• Commercial third-party liability insurance (no less than CNY 3 million)
• Vehicle damage insurance
• Passenger liability insurance (driver and passengers)

All drivers hold valid licenses for their vehicle class，and pass background checks, safe-driving training and regular health exams.For continuous use over 4 hours, drivers are entitled to statutory rest time.