Prepare your documents before renting and understand the complete booking process
For a reliable business travel experience, we recommend following the standard process below:
Submit your request by phone (133-7002-5039), online form or WeChat. Please provide as much of the following information as possible for a quick quote:
After receiving your request, an advisor usually matches a vehicle within 30 minutes and sends a written quote (via WeChat/email/quotation sheet). The plan includes: recommended vehicle and seat count, daily/total cost estimate, included mileage and duration, overtime/extra-mileage rates, driver arrangement and other details.
After both parties confirm the plan, an electronic or written contract is signed. The contract specifies the vehicle, rental time, route, fee details, liability for breach and other terms. A deposit (usually 50% of the total) is then paid; new clients may pay by bank transfer, WeChat Pay, Alipay or corporate transfer.
On the rental day, the driver arrives at the agreed location 30 minutes early and confirms the exact spot by phone or WeChat. All vehicles complete routine checks (condition, cleanliness, fuel/battery) before departure. If you need to track the vehicle in real time, ask the driver to share location.
After the trip, verify actual duration and mileage with the driver, then pay the balance. We will issue an official invoice (VAT general or special invoice). Feel free to give feedback to customer service at any time.
Documents required vary by client type. Below are the standard requirements for each category:
| Document / Material | Description |
|---|---|
| Business license copy | Must bear the company seal, for verifying entity identity |
| Handler's ID copy | Front and back of the ID of the person handling the booking |
| Vehicle request or purchase order | Internal approval document with company seal |
| Invoicing information | Company name, unified social credit code, address, phone, bank and account |
| Corporate transfer receipt (monthly clients) | For corporate clients under long-term cooperation agreements |
| Document / Material | Description |
|---|---|
| Valid personal ID | Front and back of resident ID, within validity period |
| Contact confirmation | Mobile number as contract contact for order confirmations and trip reminders |
| Driver's license | Only required for self-drive rental; not needed for chauffeur service |
| Document / Material | Description |
|---|---|
| Original passport | Must be within validity period |
| Valid Chinese visa or residence permit | Tourist, business or work residence permit all accepted |
| Local contact information | A mainland mobile number or WeChat ID that can reach the client |
| Cancellation Timing | Refund Rate | Description |
|---|---|---|
| More than 48 hours before use | Full refund | 100% deposit refund, no charges |
| 24-48 hours before use | 70% refund | 30% deducted as dispatch fee |
| 12-24 hours before use | 50% refund | Dispatch costs for reserved vehicle and driver |
| Within 12 hours before use | No refund | Personnel and vehicle already arranged, cannot be rescheduled |
| Force Majeure | Full refund | Natural disasters, government traffic control, public health emergencies, etc. |
All fees are stated in the contract with no hidden charges:
For your safety and comfort, please note the following:
All vehicles used for business travel are insured as follows to ensure your safety:
All drivers hold valid licenses for their vehicle class，and pass background checks, safe-driving training and regular health exams.For continuous use over 4 hours, drivers are entitled to statutory rest time.