Rapid Response
Complete quotes in 30 minutes, 24h multi-channel response on business days, real-time schedule inquiries, and exception handling within 2 hours.
Rapid ResponseMechanism
Quotes in 30 minutes, response within 24h on business days
Rapid Quote Response
After receiving an inquiry, we provide a complete quote including rates, schedule, transit time and charges within 30 minutes. Urgent inquiries get a preliminary quote in 15 minutes.
24h Customer Service
24h response via phone, WeChat and email on business days. For urgent matters at night and on holidays, call the duty line 189-1692-3020.
Real-Time Schedule Inquiry
Connected to real-time carrier schedule systems for one-click access to the latest sailings and competitive rates.
Fast Exception Handling
We notify clients immediately of any cargo exceptions (inspection, amendment, delay) and provide solutions within 2 hours during business hours.
Service Commitment
| Service Stage | Response Time | Description |
|---|---|---|
| Initial Inquiry | ≤ 30min | Standard quote with rates+schedule+transit time |
| Urgent Inquiry | ≤ 15min | Preliminary quote for quick decisions |
| Booking Confirmation | ≤ 1hours | Carrier space confirmation |
| Exception Handling | ≤ 2hours | Inspection, amendment, delay and other exceptions |
| Daily Consultation | within 24h | Multi-channel on business days (phone/WeChat/email) |
Get Your Freight Quote Now
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