Complete quotes in 30 minutes, 24h multi-channel response on business days, real-time schedule inquiries, and exception handling within 2 hours.
Quotes in 30 minutes, response within 24h on business days
After receiving an inquiry, we provide a complete quote including rates, schedule, transit time and charges within 30 minutes. Urgent inquiries get a preliminary quote in 15 minutes.
24h response via phone, WeChat and email on business days. For urgent matters at night and on holidays, call the duty line 189-1692-3020.
Connected to real-time carrier schedule systems for one-click access to the latest sailings and best rates.
We notify clients immediately of any cargo exceptions (inspection, amendment, delay) and provide solutions within 2 hours during business hours.
| Service Stage | Response Time | Description |
|---|---|---|
| Initial Inquiry | ≤ 30min | Standard quote with rates+schedule+transit time |
| Urgent Inquiry | ≤ 15min | Preliminary quote for quick decisions |
| Booking Confirmation | ≤ 1hours | Carrier space confirmation |
| Exception Handling | ≤ 2hours | Inspection, amendment, delay and other exceptions |
| Daily Consultation | within 24h | Multi-channel on business days (phone/WeChat/email) |